MAKEVISUALIZER

Refund Policy

Effective and last updated: September 27, 2026 · Version 2026-09-27

Unused purchases

Within 14 days of payment, you may request a full refund of a credit pack or lifetime plan if no successful paid video export or credit-funded AI task has been made using that purchase. Both purchased credits and Pro gift credits must be completely unused; using a Pro gift counts as using the Pro purchase. A failed or cancelled task does not count as successful use. Returning task credits is different from refunding a payment.

Used purchases and service problems

After a successful paid video export or credit-funded AI task, a change of mind alone does not qualify for our unused-purchase guarantee. Duplicate charges, an undelivered paid entitlement, a material mismatch with the product description or an export fault we cannot resolve may qualify for a full or partial refund after review. We will not require repeated payments to resolve a missing entitlement.

How to request a refund

Contact support with your account email, Waffo order reference, purchase date and the problem. Do not send your card number, security code, passwords or original private media. You can also use the customer-support or refund link in your Waffo receipt where available. We review requests and communicate the outcome; approval is not guaranteed until eligibility is checked.

The deadline is for submitting your request, not for the money to arrive in your bank account. Where available, use the refund option in your Waffo customer portal or receipt promptly so a ticket is created within its 14-day application window. If that option is unavailable, email us before the deadline; we use the time we receive your request to assess our guarantee and will coordinate with Waffo if its ticket window has closed. Do not send payment credentials. We aim to respond within two business days. A timely request will not lose eligibility because our review or the payment provider takes longer.

A duplicate charge will be refunded after verification. For missing access or a material export fault, we first try to restore the purchased service; if we cannot resolve it, we provide an appropriate full or partial refund. Requests involving statutory rights or service failures after 14 days can still be sent to support and are reviewed separately. This policy does not restrict your right to dispute a charge with your payment provider.

How refunds affect access

Approved refunds are processed through Waffo Pancake to the original payment method. Processing and bank posting times vary. Refund approval, processing and completion are different states; we will not describe a pending refund as completed. Refunded credits are frozen and a refunded Pro purchase no longer enables new Pro exports, and its gift credits are frozen. Partial refunds or disputes may pause new Pro exports during reconciliation. Files already downloaded are not remotely deleted; your rights in your own source material remain yours.

Your statutory rights

This policy does not limit mandatory withdrawal, refund or other consumer rights. Any consent to immediate delivery of digital services and any effect on statutory withdrawal rights must be disclosed and obtained where required; merely visiting this site does not waive those rights. Neither plan renews automatically, so there is no recurring subscription to cancel.

Operator: Chen Wenjian, an individual operating MakeVisualizer in China. Contact for support, refunds, privacy and abuse reports: support@makevisualizer.com.